Shipping Policies
At Jazz & Co. Creations, we want to get your badge reels and accessories to you as quickly as possible! Here's everything you need to know about our shipping process.
📦 Processing Time
Most orders are processed and shipped within 1-3 business days of purchase. During busy seasons (like Nurses Week or the holidays), processing may take up to 5 business days. You'll receive an email confirmation when your order ships, complete with tracking information.
Please note: Personalized items may require additional processing time to ensure your customization is perfect.
🚚 Shipping Methods & Delivery Times
Standard Shipping (USPS First Class or Priority Mail)
Delivery typically takes 3-7 business days within the United States after your order ships. This is our most popular and cost-effective option.
Expedited Shipping
Need your order faster? Expedited shipping options may be available at checkout for quicker delivery.
Please note: Delivery times are estimates and not guaranteed. Delays can occur due to weather, holidays, or carrier issues beyond our control.
📍 Shipping Locations
We currently ship primarily to addresses within the United States. For international shipping inquiries, please contact us directly at our Contact Us page.
💰 Shipping Costs
Shipping costs are calculated automatically at checkout based on your location and order size. Orders over $65 qualify for FREE shipping! This is applied automatically at checkout — no code needed.
📧 Tracking Your Order
Once your order ships, you'll receive an email with your tracking number. You can use this number to track your package through the carrier's website. If you don't receive tracking information within 3 business days of ordering, please check your spam folder or contact us.
📬 Delivery Issues
Lost or Stolen Packages
While rare, sometimes packages go missing. If your tracking shows delivered but you haven't received your order, please check with neighbors or your building's mail room first. Then contact us within 7 days, and we'll work with you to resolve the issue.
Damaged Items
We carefully package all orders to prevent damage during shipping. If your item arrives damaged, please contact us immediately with photos, and we'll send a replacement or issue a refund.
Wrong Address
Please double-check your shipping address before completing your order. If you realize you entered the wrong address after ordering, contact us immediately. Once a package is shipped, we cannot change the delivery address.
🌍 International Orders
International shipping may be available on a case-by-case basis. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country. Contact us for a shipping quote before ordering.
❓ Questions?
If you have questions about your order's shipping status or our policies, please visit our Contact Us page or check our FAQ page for more information. We're here to help!