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Frequently Asked Questions

Got questions? We've got answers! Here's everything you need to know about ordering from Jazz & Co. Creations.

📦 Shipping & Delivery

How long does shipping take?
Most orders ship within 1-3 business days. Standard shipping typically takes 3-7 business days within the US. You'll receive a tracking number via email once your order ships.

Do you ship internationally?
Currently, we primarily ship within the United States. For international inquiries, please contact us directly.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on orders over a certain amount – check our current promotions for details!

🛍️ Orders & Products

Can I customize or personalize my badge reel?
Select products offer personalization options! Look for items marked as "personalized" in the product title. You'll be able to add your name or credentials during checkout.

What size are the badge reels?
Our standard badge reels feature retractable cords that extend up to 24 inches, perfect for scanning badges without removing them. XL badge reels are larger in size for easier gripping.

Will the clip damage my scrubs or clothing?
Our alligator clips are designed to grip securely without damaging fabric. They work great on scrub pockets, waistbands, lanyards, and even thicker materials like lab coats.

Are the 3D printed items durable?
Yes! Our 3D printed straw toppers, sticky note holders, and charms are made with quality materials designed for daily use. They're lightweight but durable.

💳 Payment & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and Shop Pay for easy checkout.

Is my payment information secure?
Absolutely! We use Shopify's secure checkout system, which is PCI compliant and encrypts all payment information.

🔄 Returns & Exchanges

What is your return policy?
We want you to love your purchase! If you're not satisfied, please review our Refund Policy page for complete details on returns and exchanges.

What if my item arrives damaged?
We're so sorry if that happens! Please contact us immediately with photos of the damage, and we'll make it right with a replacement or refund.

🎁 Gifts & Bundles

Can I send a gift directly to someone?
Yes! Just enter their shipping address at checkout. We don't include pricing information in packages, making them perfect for gifts.

Do you offer gift wrapping?
While we don't currently offer gift wrapping, our products arrive ready to gift in protective packaging.

What's in the Mystery Box Bundle?
Our Mystery Box includes 3 surprise badge reels featuring a mix of 90s nostalgia, horror, and cute designs. Each box is different, making it a fun surprise!

📧 Still Have Questions?

We're here to help! Contact us through our Contact Us page, and we'll get back to you as soon as possible. We typically respond within 24-48 hours.